SVIP Game Terms and Conditions — Know the Rules Before You Play

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you") and SVIP Game ("we", "us", "the Platform"). SVIP Game operates the online gaming platform accessible at svipgame.bet and all associated services, games, promotions, and features offered under the SVIP Game brand.

By registering an account, depositing funds, accepting a bonus, or placing any bet on SVIP Game, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms apply to all games and services on SVIP Game, including but not limited to sports betting, Aviator, live casino, roulette, jackpot slots, and any future product additions.

These Terms should be read alongside SVIP Game's Privacy Policy and Responsible Gaming policy, which are incorporated herein by reference. In the event of any conflict between these documents and these Terms, these Terms shall take precedence.

2 Eligibility

To open and use an SVIP Game account, you must meet all of the following eligibility requirements at the time of registration and for the entire duration of your account's existence:

• You must be at least 18 years of age. SVIP Game does not permit minors to register or use any services on the platform, and we will verify age where required.
• You must be accessing SVIP Game from a jurisdiction where online gaming is not explicitly prohibited under applicable law. It is your sole responsibility to verify the legal status of online gaming in your location.
• You must not be a current employee, contractor, agent, or close family member of an employee of SVIP Game or any of its affiliated companies.
• You must be a real individual registering on your own behalf, not acting as a proxy for another person or entity.
• You must not have been previously excluded or suspended from SVIP Game or any of its associated platforms.

SVIP Game reserves the right to request proof of age and identity at any time. Failure to provide satisfactory verification documents may result in the suspension or permanent closure of your account and the withholding of any pending withdrawals until verification is complete.

3 Account Registration

Each individual may maintain only one account on SVIP Game at any time. Creating duplicate or multiple accounts — whether in your own name or under different names, phone numbers, or email addresses — is a serious breach of these Terms and will result in the suspension of all associated accounts and potential forfeiture of funds.

When registering, you are required to provide accurate and complete information including your full legal name, valid Pakistani phone number, and a working email address. SVIP Game will use these details for account communication, bonus notifications, and identity verification. You are responsible for keeping this information up to date.

• You must not share your SVIP Game account login credentials with any other person. If you suspect your account has been accessed without your permission, contact support immediately.
• SVIP Game is not liable for any losses resulting from unauthorised access to your account where such access results from your failure to protect your credentials.
• Account names and registered phone numbers cannot be transferred to another person under any circumstances.
• SVIP Game may require additional Know Your Customer (KYC) verification before processing withdrawals. This may include a copy of your CNIC and proof of payment method ownership.

4 Deposits

SVIP Game accepts deposits via the following payment methods, which are available to Pakistani players: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard. The minimum deposit amount is Rs 200. Deposits made via mobile wallets are credited to your SVIP Game account instantly in normal operating conditions.

• All funds deposited into your SVIP Game account must originate from a payment method registered in your own name. Depositing from a payment method owned by another person is a breach of these Terms.
• SVIP Game does not accept deposits from third parties, corporations, or anonymous sources.
• Currency on SVIP Game is Pakistani Rupees (PKR). All balances, bets, and payouts are displayed in PKR.
• Deposited funds that have not been used for betting within 12 months of the last account activity may be subject to an inactivity review. SVIP Game will contact you via your registered contact details before any action is taken.
• SVIP Game is not responsible for delays caused by third-party payment processors, bank maintenance windows, or network outages.

5 Withdrawals

You may request a withdrawal of your available balance (real money funds, excluding active bonus funds that have not met wagering requirements) at any time through the cashier section of your SVIP Game account. The minimum withdrawal amount is Rs 500.

• Withdrawals are processed to the same payment method used for the corresponding deposit, wherever technically possible. This is an anti-money laundering requirement and is non-negotiable.
• SVIP Game processes withdrawal requests within 15 minutes for mobile wallet transactions (Easypaisa, JazzCash, NayaPay, SadaPay) under normal operating conditions. Bank transfers via IBFT typically clear on the same business day.
• Before your first withdrawal, SVIP Game may require identity verification (KYC). You will be asked to submit a copy of your CNIC and, where applicable, a screenshot confirming ownership of your payment method.
• SVIP Game reserves the right to conduct additional security checks on withdrawal requests that are flagged as unusual. This process is not designed to delay legitimate withdrawals but to protect the integrity of the platform.
• Winnings derived from bonus funds that have not completed the required wagering rollover cannot be withdrawn until the wagering requirement is fulfilled.

6 Bonuses and Promotions

SVIP Game offers various promotional bonuses to registered players, including but not limited to welcome bonuses, deposit match bonuses, free bets, cashback offers, and referral rewards. All bonuses are subject to the specific terms stated at the time of the offer, which form an extension of these general Terms.

• All SVIP Game bonuses carry a wagering requirement (also called a playthrough or rollover requirement). This means you must bet a specified multiple of the bonus amount before any winnings from it become withdrawable. The exact wagering requirement for each bonus is displayed in its individual terms.
• Bonus funds are used for betting before real money funds unless specified otherwise. Winnings generated from bonus bets contribute to the wagering requirement and are held as bonus funds until the requirement is met.
• If you attempt to withdraw before meeting the wagering requirement on an active bonus, the bonus and any bonus-derived winnings will be forfeited and only your real money balance will be processed.
• Bonuses can only be claimed once per promotion per eligible player. Using multiple accounts to claim the same bonus multiple times is bonus abuse and will result in account suspension.
• SVIP Game reserves the right to modify, suspend, or terminate any promotion at any time. Existing bonus balances already accepted by players will be honoured subject to the terms active at the time of acceptance.
• The referral programme at SVIP Game rewards you when you refer a friend who successfully registers and meets the minimum deposit or activity requirement. Refer-a-friend bonuses are subject to verification.

7 Game Rules and Fair Play

All games available on SVIP Game — whether digital slots, live casino tables, or sports betting markets — are governed by their individual game rules, which are accessible within each game or betting market. By participating in any game on SVIP Game, you agree to abide by those rules.

• Digital games on SVIP Game use certified Random Number Generators (RNGs) that have been independently audited for fairness. The published Return to Player (RTP) percentages are accurate and calculated over statistically significant sample sizes.
• Live casino outcomes are determined by real physical processes (cards dealt, roulette wheels spun) under the control of trained professional dealers. SVIP Game is not responsible for technical disruptions during live sessions caused by third-party streaming providers, provided the game result was already determined before the disruption.
• Sports betting odds at SVIP Game are subject to change until your bet is confirmed. Once a bet slip is accepted and confirmed, the odds at that time are locked in for that bet.
• In the event of a technical fault that affects game outcome or bet settlement, SVIP Game reserves the right to void the affected round or bet and refund the stake to the player's account.

8 Prohibited Conduct

The following activities are strictly prohibited on SVIP Game and will result in immediate account suspension, forfeiture of funds, and may be reported to relevant authorities:

• Fraud: Using stolen payment credentials, falsified identity documents, or deceptive registration information.
• Money Laundering: Depositing funds for any purpose other than legitimate gaming activity. SVIP Game is obligated to report suspicious transaction patterns.
• Collusion: Coordinating with other players to gain an unfair advantage, particularly in live poker or competitive game formats.
• Bonus Abuse: Creating multiple accounts to claim bonuses multiple times, using technical exploits to circumvent wagering requirements, or engaging in low-risk hedging strategies designed specifically to abuse bonus terms.
• Prohibited Software: Using bots, automated betting scripts, or any software that interacts with SVIP Game's systems in a way that is not sanctioned by SVIP Game.
• Chargeback Fraud: Initiating a chargeback or payment dispute on a legitimate deposit. SVIP Game will suspend the account and pursue recovery of any funds involved.

9 Account Suspension and Closure

SVIP Game reserves the right to suspend, restrict, or permanently close any account without prior notice if we have reasonable grounds to believe that the account is being used in violation of these Terms. In cases of suspected fraud or money laundering, SVIP Game may freeze the account balance pending investigation.

• You may close your own SVIP Game account at any time by contacting customer support. Any real money balance at the time of closure will be refunded to your registered payment method, subject to standard KYC checks.
• If your account is closed due to a breach of these Terms, SVIP Game is not obligated to return bonus funds or any winnings generated through prohibited conduct.
• Players who have voluntarily self-excluded through SVIP Game's responsible gaming tools cannot reopen their account during the self-exclusion period, regardless of the reason given. This is a player protection measure and will be enforced without exception.

10 Privacy and Data

SVIP Game collects and processes personal data in accordance with our Privacy Policy. By registering on SVIP Game, you consent to the collection and use of your data as described in that policy. Key points include:

• SVIP Game uses your personal data for account management, identity verification, payment processing, and communication related to your account.
• We do not sell or share your personal information with third parties for marketing purposes.
• We use industry-standard encryption to protect data transmitted between your device and SVIP Game's servers.
• You have the right to request a copy of the personal data we hold about you. Contact our support team to make such a request.

11 Responsible Gaming

SVIP Game is committed to promoting responsible gaming. We provide a range of tools designed to help players stay in control of their gaming activity. These tools are available to all registered players at any time through the account settings section:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit into your SVIP Game account.
• Session Time Alerts: Receive notifications when you have been playing for a specified duration.
• Cool-Off Period: Take a short break from gaming (24 hours to 6 weeks) without permanently closing your account.
• Self-Exclusion: Permanently exclude yourself from SVIP Game for a minimum period of six months. Self-exclusion cannot be reversed before the period ends.

If you believe you or someone you know may have a gambling problem, please visit the Responsible Gaming page for guidance and support resources.

12 Limitation of Liability

SVIP Game's liability to any player is limited to the real money balance held in that player's account at the time of any claim. SVIP Game is not liable for:

• Losses resulting from your own decisions, betting strategies, or gambling behaviour.
• Losses arising from internet connectivity failures, device issues, or third-party service outages on your end.
• Indirect, consequential, or special losses of any kind, including loss of earnings or loss of opportunity.
• Technical issues caused by circumstances outside SVIP Game's reasonable control, including power outages, natural events, or government-imposed restrictions.

SVIP Game's platform is provided on an "as is" basis. We strive for 99%+ uptime but do not guarantee uninterrupted access to any service at all times.

13 Amendments to These Terms

SVIP Game reserves the right to modify these Terms and Conditions at any time. When material changes are made, we will notify registered players via their registered email address or via an in-platform notification at least 7 days before the changes take effect, unless immediate changes are required for legal or security reasons.

Your continued use of SVIP Game after the effective date of any updated Terms constitutes acceptance of the revised Terms. If you do not agree with the updated Terms, you should close your account before they take effect. The current version of these Terms is always accessible at svipgame.bet/terms-conditions.

14 Governing Terms and Dispute Resolution

These Terms are written in English and the English version is the authoritative version. In the event of any dispute between you and SVIP Game, both parties agree to first attempt resolution through SVIP Game's customer support process before pursuing any other avenue.

SVIP Game's customer support team can be reached via live chat on the platform or by emailing support@svipgame.bet. Please include your registered username, a description of the issue, and any supporting screenshots or transaction references when making a complaint. We aim to respond to all formal complaints within 24 hours.

SVIP Game's decision on any matter relating to the interpretation of these Terms, game outcomes, bonus eligibility, or account status is final, subject to applicable law. We encourage all players to maintain accurate records of their deposits, withdrawals, and game activity through their account history dashboard.